Return and Refund Policy

Return and Refund Policy

At Helix Digital Solutions, we are committed to providing high-quality digital marketing services tailored to your business needs. We understand that circumstances may arise where you need to request a refund. This Return and Refund Policy outlines the conditions under which refunds may be issued.

1. Digital Marketing Services

Due to the nature of digital marketing services, which are customized and involve ongoing work, we generally do not offer refunds once services have been rendered. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.

2. Service Cancellations

If you wish to cancel a service before it has commenced, you may be eligible for a full or partial refund, depending on the stage of the project. Please contact us immediately if you need to cancel a service. Refund eligibility will be determined on a case-by-case basis.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery of Service: If Helix Digital Solutions fails to deliver the agreed-upon service within the specified timeframe, you may be eligible for a refund.
• Service Not as Described: If the service provided significantly differs from what was agreed upon in the contract, you may request a refund.
• Technical Issues: If technical problems on our end prevent the delivery of the service, a refund or service credit may be issued.

4. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

• Completed SEO Campaigns: Once an SEO campaign has been completed, refunds are not available.
• Content Creation: Once content has been delivered and approved, it is non-refundable.
• PPC Campaigns: Due to the nature of pay-per-click advertising, refunds are not available once campaigns have been launched.

5. Refund Process

To request a refund, please contact us at [Your Contact Information] with your name, company name, service details, and the reason for the refund request. Our team will review your request and respond within [X] business days.

If approved, refunds will be processed to the original payment method used during the purchase. Please allow [X] business days for the refund to reflect in your account.

6. Dispute Resolution

We encourage you to contact us directly to resolve any issues or concerns. We are committed to working with you to find a satisfactory solution. If a resolution cannot be reached, disputes may be handled in accordance with our Terms & Conditions.

7. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Helix Digital Solutions: